Frequently Asked Questions
Everything you need to know about using Dhivo.
What is Dhivo?
Dhivo is a unified e-commerce platform for the Maldives. We bring sellers from across all islands into one marketplace, making it easy for buyers to discover and purchase products from anywhere in the country.
What do the seller badges mean?
Badges indicate trust and activity level. Sellers with a shield badge (Tier 1) have verified their identity and claimed their store on Dhivo. Stores without a badge (Tier 0) are imported from other platforms and haven't been verified yet.
How do I place an order?
Add items to your cart from claimed stores and tap "Place Order". This opens a direct chat thread with the seller where you can discuss payment, delivery, and any customizations. The seller will confirm your order once everything is agreed.
What about unclaimed stores?
Products from unclaimed stores are listed for discovery purposes. You can use the "Generate External Message" feature in your cart to copy a pre-formatted order message and send it to the seller via their original platform (Instagram, WhatsApp, etc.).
How does delivery work?
Delivery is arranged directly between you and the seller through the order chat. Some sellers offer cargo delivery to outer islands, which you can filter for using the location picker. Delivery methods and costs vary by seller.
Is my payment secure?
Payment is handled directly between buyer and seller. Dhivo provides the communication channel and order tracking, but does not process payments. You can share payment slips via the order chat.
How do I become a seller?
Visit sellers.dhivo.mv to create a new store or claim an existing one that was imported from another platform. Once your store is set up, you can list products and start receiving orders through Dhivo.
What are buyer tiers?
Buyers start at Tier 0 (no badge). After completing your first purchase on Dhivo, you're automatically promoted to Tier 1. Higher tiers will be introduced as the platform grows.
Can I cancel an order?
You can cancel any order that's still in "Pending" status immediately. Once a seller confirms your order, you can request a cancellation of the entire order or specific items — the seller has 24 hours to respond. If they don't respond, the cancellation is automatically approved. Pending orders that aren't confirmed by the seller within 72 hours are also automatically cancelled.
How do I contact support?
You can contact our moderation team directly from the Messages page. Tap "Contact Moderator" to open a support case. You can also escalate any order thread if you need moderator assistance.
Still have questions? Contact us